I’ve dealt with a wide variety of issues that plague office computers. I can take you through my process for organizing and dealing with these issues.

• Concrete steps in the technician’s process for troubleshooting.

To keep systems running smoothly, I always research the latest updates before installing them as a way of anticipating critical bugs. I’m familiar with several of the basic electronic programs we use throughout the industry. In addition, I always carry my personal set of repair tools.

I understand that some major computer issues will take precedence over minor problems that can wait. I have a system for logging and tracking these issues to stay organized. I also maintain a clear line of communication concerning how long troubleshooting will take.

I work best when there are several tasks I need to complete because I like to focus on one thing at a time and move on to the next as soon as I complete something. Creating a list and crossing tasks off as I complete them helps me see I am making progress. I often have to pause what I am doing in order to help troubleshoot another issue that takes precedent over preparing for something like a presentation weeks in advance. I understand that many people depend on my work and expertise to complete their work and I take pride in helping others. Often I take the opportunity to teach others little tricks that they can do to help their systems run more effectively and their learning and self-reliance help me direct my attention to larger projects.